If I put the deposit down, are we able to get a refund due to any unforeseen circumstances?
Any deposit that has been placed can be refunded ONE month before the trip. If it's less than 30 days to the trip, we will not be able to refund.
In terms of Mahram, if my daughter/niece has no mahram, can she still attend the trip?
No, not until she gets married or have a mahram that is available to accompany them.
Can I volunteer and also pay for the umrah package too?
This has to be done months in advance as we need to run background checks.
I am 19 and my brother is 15, can I come to the Umrah trip with him even though the umrah trip is only for 13-18 year olds?
No, there will be other Umrah trips available for your age range in the near future.
What is the procedure to book an Umrah trip?
Check our website, click the link to the umrah event and an email will be sent with an information pack explaining everything you need to know about the upcoming trip.
When does the deposit have to be paid by?
As soon as possible, due to a first come first serve basis.
Is the age range flexible?
No, as there will be other opportunities throughout the year for different age groups to attend.
Why do I have to wait for the information pack and why is there no easier way to process payments?
The reason for the information pack is to show the step-by-step procedure we follow to confirm your place. Also, it gives you an idea of what to expect on this trip and what to bring.
How can I book for a family?
You can't, everyone has to book separately as each attendee will get a unique security code to make a deposit.
